You have 1 guest pass with your membership to bring a guest with you to try a class. To use your guest pass, please email firstname.lastname@example.org and give us the name of the guest you are bringing and the day/time of the class you will be bringing them to.
Unless you are a VIP yearly member, your membership is auto-renewing. At the end of your membership duration, you will receive an email informing you that your contract is about to renew and you will get the option to opt out of the membership by emailing us back stating that you would like to cancel your membership.
You may "freeze" your membership ONE time per year. This is if you will be gone on vacation for longer than 7 days, on maternity leave, or if you have surgery or an illness that would prevent you from attending classes for 2 weeks or longer.
You may cancel your contract at any time during your membership, but you must give a 30-day written notice by emailing email@example.com.
We have a strict cancellation policy (Please see below for more details). You will be charged $10 for each late cancel/no show. We typically run the transactions for the previous month at the beginning of the following month. If you get a charge, it's not necessarily because you missed or late canceled a class on the specific day you were charged.
All morning classes
MUST be canceled by 10pm the night before your class.
All other classes
MUST be cancelled 4-hours prior to the start of class.
Unlimited members will be charged $10 for any no-show or late cancel. All package members and drop-ins will lose their drop-in class or a class from their package for no-shows or late cancels. VIP members will receive 10 free late cancels/no shows. No-show and late cancel fees are charged at the beginning of every month for ALL no-shows/late cancels for the month prior.
For example, if you had 4 no-shows and 1 late cancel in the month of July, then you will be charged $40 at the beginning of August.